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FAQs

Your account has either been sold to Collectius or outsourced to Collectius by your bank or service provider. If your account is sold to Collectius, you can view your account, create a payment plan and pay using our customer portal (link). If your registration is unsuccessful, please reach out to our friendly customer service team so we can support on contact details below.

For assistance, please contact us through any of the channels provided below.

If your account is sold to Collectius, you can pay using various payment options such as debit card, bank transfer, e-wallet and more by accessing the customer portal. To view full list of options, please register for the customer portal (link) or reach out to our friendly customer service team on contact details below so we can assist you. If your account is outsourced to Collectius, you continue to pay to your existing bank or service provider.

If your account is sold to Collectius, you can choose from any of the pre-defined payment options on the customer portal, or else please reach out to our friendy customer service team so we can support.

An existing plan cannot be cancelled or revised from the customer portal, please reach out to our friendly customer service team so we can support on contact details below.

Cash payments are not accepted. In some markets we offer payments over the counter via our payment partners. Please reach out to our friendly customer service team on contact details below so we can assist you.

Yes, you can register for the customer portal and select a payment plan from the pre-defined options that is most suitable to your situation. Alternatively, please reach out to our friendly customer service team on contact details below so we can assist you.

Any penalties are in accordance in with the Terms and Conditions of your account. For any further assistance, please reach out to our friendly customer service team on contact details below so we can assist you.

If your payment did not go through, please check to see that you have a stable internet connection. If the problem persists, please get in touch with our team so we can assist you on contact details below.

Your account needs to be aquired by Collectius in order to register for the customer portal. If there is no match, please reach out to our friendly customer service team on contact details below so we can assist you.

If you have forgotten your username or password, please click on 'Forgot Username' or 'Forgot Password'. After filling in the requested details, you will receive an email with a link to reset your username / password.

The customer portal is a web application and can be accessed via any internet-connected device including computers, laptops, tablets and smartphones.

Only accounts that have been acquired by Collectius are available in the customer portal. For any further assistance, please reach out to our friendly customer service team on contact details below so we can assist you.

Please reach out to our friendly customer service team on contact details below so we can assist you.

A settlement/closure letter will be sent to you via email once you have posted all your payments as per your payment plan. For any urgent requests, please get in touch with our team so we can assist you on contact details below.

You may act on behalf of an existing customer if you have the login details for said customer, or if a payment link has been forwarded to you.

Please reach out to our friendly customer service team on contact details below so we can assist you.

Please reach out to our friendly customer service team on contact details below so we can assist you.

Please reach out to our friendly customer service team on contact details below so we can assist you.